This Privacy Policy explains how Floral Artisan handles personal data in connection with its website, consultations, and floral services for weddings and events in Hong Kong.
We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate design details, deliver and set up floral arrangements, process payments, maintain records, improve website performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, accounting, delivery coordination, and related administrative functions. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when required to comply with law, court process, regulatory requests, or lawful directions. We may also share information where disclosure is necessary to protect our rights, property, or the safety of customers, staff, or others.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer required. A person may also object to certain processing or ask for clarification about how data is used.
To make a privacy request, please use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm identity and to locate the relevant records before responding.
We retain personal data for the period necessary to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer needed, we delete it or de-identify it where appropriate.
Any material update will be reflected on this page. Where appropriate, we may also provide a notice through the website or by direct communication connected to an active inquiry or order.
We may collect contact details, event and consultation information, order and payment records, delivery and setup details, communication content, and technical data such as device and usage information. Where relevant, we also process information needed to prepare custom floral proposals, confirm dates, and coordinate venue delivery and setup.
We receive personal data from forms, messages, consultation discussions, order confirmations, payment interactions, and delivery or setup coordination. We may also obtain limited technical information automatically when the website is used, including basic log and device data.
We may use essential cookies to operate the site, preference cookies to remember settings, and analytics cookies to understand how pages are used. Cookie categories may be session-based or persistent depending on their function.
Users may manage cookies through their browser controls and, where available, site preferences. Disabling some cookies may affect page functionality, form handling, or preference storage.
